attend Monitor - Valor añadido

Submitted by admin_attend on Wed, 10/13/2010 - 11:59

attend Monitor le proporciona visión global sobre los componentes y configuraciones de red y la calidad del servicio que se presta sobre ellos.

ADDED VALUE TO THE SUPPORT CENTERS / HELPDESK

  • Better control over the overall incident lifecycle.
  • Improved client/user assistance.
  • Useful knowledgbase 100% available that allows to resolve incidents quickly and effectively.
  • About the ROI. The provided information helps about decision making on:
    • Workgroup performance
    • Technical efficience
    • Technician and user training
    • Customer service sales policy

All the solutions attend CS are based on attend Professional®.

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