attend Professional®

Submitted by Thomas on Thu, 05/20/2010 - 17:54

When your organization faces the challenge of managing the service or support center on defining processes of different complexity, attend Professional® is the tool that can provide the total solution. Due its modularity and its advanced level of parameterization you can carry out the implementation adapting every detail of their management processes following the standards set by the IT industry.

attend Professional® includes all the features from attend Standard® and also:

  • Advanced ticket management: automatic assignment, automatic ticket closure, traceability and ticket auditory, SLA...
  • Workflow: business rules definition and parameterization in order to automate processes
  • Quality management: surveys, statistics, forms...
  • Mailing
  • Using roles: right or deny access to different items
  • Ticket escalations
  • Integración con:
    • Third party tools for automatic inventory
    • SNMP management
    • Single Sign-on
    • LDAP validation
    • ERP's and other applications such SAP, ACT!, etc.
  • Compatible con normativa ITIL

attend Professional® is the base for all the solutions called attend® CS (certified solutions).

  • Español