attend Standard®

Submitted by Thomas on Thu, 05/20/2010 - 17:51

attend® Standard® is the main option to small and medium businesses to achieve in a centralized solution all the information conerning the service management delivered to their customers. Service Management are words not only reserved to big companies: solutions like attend® Standard allows service desk to be available to these companies regardless the size. The following features make companies capable to deliver their service management to their customers:

attend® Standard

  • Ticket management: incidents, requests, faq's, records...
  • Inventory
  • Automatic notification to clients and service manager
  • Costs management
  • E-mail integration
  • Report & analytical engine
  • Ticket escalations
  • Customized views
  • Multilingual & multicalendar
  • Supported platforms: Windows, Linux, AIX
  • Supported databases: Oracle, SQL Server, DB2, MySQL 
  • User & client interface: 100% web. Internet Explorer, Mozilla, Chrome... can use the attend® client
  • Specific customization for every company interface: logo, company data...) 
  • Tickets history & knowledge tree

attend® Standard brings the opportunity to manage your service center easily and efectively, with a quick implementation: to companies without time to dedicate to install and where it is imperative optimize all their processes. And with appropiate costs to small and medium businesses.

  • Español