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attend Standard® is the ideal solution for small and medium-sized companies which need to centralise all information about their customer service management processes in a single tool. Whereas up to now service management has only been available to the large companies, now your company can also have access to a solution offering a range of different functions.
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attend Standard®
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Ticket management: incidents, requests, consultations, report files, etc |
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Inventory.
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Automatic notification service for customers and service providers. |
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Cost management. |
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e-mail integration. |
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Report and analysis engine. |
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Ticket scales. |
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Personalisation of visits. |
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Multilingual, multicalendar, multitimetable. |
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Platforms supported: Windows, Linux, AIX. |
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Databases supported: Oracle, SQL Server, DB2, MySQL. |
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User and client interface: 100% web. attend® customers can use any computer with Internet Explorer, Mozilla o Firefox. |
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Specific interface personalisation for individual companies (logo, Company details, etc) |
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Ticket history: knowledge tree. |
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attend Standard® allows you to manage your support centre simply and efficiently, with a start up demarcated according to your needs: for companies with little available time which need to ensure maximum optimisation of all their processes. Fast, uncomplicated introduction with a level of investment adjusted to small and medium sized businesses. |
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