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Advanced ticket management: automatic assignment, automatic ticket close, traceability, assignment of different SLAs) etc. |
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Workflow: creation and parameterisation of business rules for process automisation. |
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Quality: surveys, statistics, forms, etc |
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Mailing. |
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Role creation: acceptance and denial of permission. |
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Ticket escalations. |
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Administration of database consultancy forms. |
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Integration using:
- Third party automatic inventory tools (for computer equipment)
- SNMP Management (for computer equipment; PLCs, etc.)
- Single Sign-on tools.
- Different systems of LDAP validation.
- ERPs and any other third party applications: SAP, ACT!, etc.
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Compatible with ITIL norms. |
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| attend Professional® is the basis for all attend® CS solutions. |
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