DESCRIPTION
There are a lot of situations when it is not sufficient only to have a network management console at your hand if there is nobody paying a 100% attention to it. Just leave it to the intelligent management of attend® Monitor and don’t miss even one alert.
With the evolution of Information Technology, systems and applications require a user service with a higher level of quality and specialization. Quite often incidents are produced by systems, configurations or components which are not monitored – or at least not monitored sufficiently (by using a proprietary management console).
Many times the user support center needs to attend a deluge of calls for a network device not responding. At the beginning they appear to be individual incidents without connection, and a technician has to find the source of the problem. attend® Monitor provides functionality especially for:
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Automated generation and assigning of incidents |
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Instant email notification: no need for constant supervision and monitoring by a technician |
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Publication of general incident announcements for the whole company |
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Automated closing possibility for all tickets related to the primary incident |
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Automated ticket closing when the status of the device related is set to “solved” |
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Thanks to the power and versatility of attend® Monitor and the high level of proactive monitoring and visualization of SNMPc Network Manager, we can minimize the impact of user calls in the support center by advanced notification systems providing information about the exact problem and the affected services.
SNMPc 7.2 Management Console
SNMPc NetWork Manager, developed by the company Castle Rock, is one of the leading products in the network management environment, capable of generating a great variety of alerts faced with whatever indication of any network device or service failing.
All attend® CS solutions are based on attend Professional®. |
