attend® Council

The local authority is a complex organization. A lot of the assignments realized there demand a comprehensive monitoring with fast and efficient response.

A lot of paper work - like consultation, incidents or petitions - is coming in day by day. It must be responded in an efficient way to supply the needs of the citizens. These responses are often accompanied by forms to fill, applications to be considered... This often results in an odyssey through the instances, leading to the local authority considered as an organization being slow with offering solutions.

The new technologies are providing us with tools for a thoroughgoing control of process tracking.

attend® Council/CS, certified by attend® Solutions, is a service management tool which especially addresses organisations and entities offering services to third parties. As a web based solution it allows easy access to the usage of its functionality for both the administrator and the citizen.

With attend® Council/CS it is possible to create different work flows, where the state of information and task can be adjusted to the corresponding situation: response pending, response impending, petition closed, petition forwarded… At the same time attendâ Council/CS can offer support for:

• every kind of handling
• citizen petitions or consultation
• incidents related to the municipal properties
• administration of services for third parties
• etc.

attend® Council/CS brings presets for the automation of, for example, notifications, escalations, task reassignments, depending on their state. It not only offers a substance for better service administration, but advances the work quality for the administrators and its perception by the citizens in a considerable way.

You can ask for a personal product demonstration at marketing@infolan.es.
You can download a trial version at www.attend-solutions.com/trial.
You can ask for more information at www.attend-solutions.com/contact.