This application manages the life cycle of incidents detected in the promotion of buildings, controlling the work flow among the different parties involved (promoter, owner, neighbouring building, owners associations, promotion manager, industrialist in charge and repair staff).
The main objective is to reach a maximum level of owner satisfaction on completion of the developments and secondary objectives are cost savings resulting from greater control of tasks carried out by the building industry, thanks to analytical instruments and better management during the guarantee phase of the developments by the promoter.
attend BuildingService can be adapted to different situations:
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Delivery of urban promotions. |
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Management of post sales incidents related to the different areas of construction (carpentry, painting, plumbing, heating, etc.)
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Monitoring the activity of the building professionals. |
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A wide range of functions
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Definition of promotions by floors, flats, premises. |
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Definition of the different types of incidents and breakages.
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Control of the incident forms of the promoter, owners and neighbours. |
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Access by the works manager and administrative staff. |
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Web access from PC and PDA. |
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Finalisation control and quality or "sign-off". |
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Report on the state of forms or incidents. |
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Monitoring of warnings and calls, with client satisfaction control. |
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Repair observations. |
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Benefits of this solution
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Greater control of customer complaints, claims and incidents. |
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Control of third parties, suppliers, works professionals.
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Image of quality for the customer. |
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Reports and statistics which facilitate decision-making. |
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Fast reaction to incident reports. |
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| All attend® CS solutions are based on attend Professional®. |
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