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September 2009
attend 8 coming soon |
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September 2009
attend 8 coming soon
with new features and improvements, like “embedded system reports”.
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July 2009
Integration of web services into attend® |
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July 2009
Integration of web services into attend®
provides the infrastructure for new feature development, using the business logic of attend®. The ideal solution for adapting this service for external clients.
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April 2009
Infolan presents the next level of system integration with attend®Monitor. |
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April 2009
Infolan presents the next level of system integration with attend®Monitor.
attend® Monitor provides integration between SNMP tools, and work flow automatisation related to system and network alerts.
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February 2009
Infolan promotes attend® Hosted Services. |
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January 2009
The town councils of Madrid show great interest in attend® solutions. |
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January 2009
The town councils of Madrid show great interest in attend® solutions.
Promoting attend® Council in Madrid resulted in great interest by many of the city´s councils.
Particular interest in the possibilities of administrating such differnet divisions like squads, police, information technology or the city´s internet portal
was shown by big councils as well as by small ones.
http://www.infolan.es/web/newsletter/2008/05/2Azoom.htm
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December 2008
Infolan presents the success story of attend® Council at the IIR |
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November 2008
A chemical company from Switzerland introduced attend® Professional |
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October 2008
Infolan presents attend® v7 |
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October 2008
Infolan presents attend® v7
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September 2008
attend® provides multi-area management |
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September 2008
attend® provides multi-area management
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September 2008
attend® supports multiple time zones. |
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September 2008
attend® supports multiple time zones.
Gracias al soporte multi-huso horario con attend®Vd. podrá gestionar el servicio en diferentes países,
manteniendo la referencia horaria en cada uno de ellos.
Thanks to multiple time zone support, service administration in different countries... ???
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June 2008
attend® in French |
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June 2008
attend® in French
Additional to Spanish, Catalan and English, attend® now also offers French language support.
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May 2008
attend® Council - Service management for municipal organisations |
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March 2008
attend® 6.2 comes with relevant innovations competing with the "big players" |
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March 2008
10 better ways for email support |
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February 2008
attend® Hosted Services free for 3 months |
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February 2008
attend® Hosted Services free for 3 months
Infolan offers you the opportunity to evaluate attend® Hosted Services for 90 days, technical support by phone for answering your questions and making the use easier included.
http://www.infolan.es/web/newsletter/2008/02/1Bzoom.htm
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October 2007
attend® Hosted Services - How to reduce the implicit costs |
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Octubre 2007
attend® Hosted Services - How to reduce the implicit costs
attend® Hosted Services is a service provided by data centers. The client using attend® Hosted Services neither needs to care about system maintenance, which this is realised by Infolan, nor about warranties, warranty extension, administration or the problems related to having the systems "in-site".
http://www.infolan.es/web/newsletter/2007/10/1Azoom.htm
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September 2007
attend® for SAP Business One |
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July 2007
attend® 6.1. - Trial available now! |
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Julio 2007
attend® 6.1. - Trial available now!
After the recent release of attend® 6.1, the service managment solution which is flexible and adaptable to different sectors and segments of the market, the trial version of attend® 6.1 is available now. The evaluation is completely free for 30 days!
http://www.infolan.es/web/newsletter/2007/07/newsletter.htm#1a
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Junio 2007
attend® 6.1 - A turning point in service administration |
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Junio 2007
attend®6.1 - A turning point in service administration
Infolan proudly announces the release of attend® 6.1, the new version of the service administration solution for call centers, customer care centers, help desks, municipal citizen service, and any kind of organisation offering third party service.
http://www.infolan.es/web/newsletter/2007/06/1Azoom.htm
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January 2007
Launch of attend 6.0. |
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January 2007
Launch of attend 6.0.
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September 2006
Constant evolution in the world of java. |
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July 2006
Business Service Management Seminar. |
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July 2006
Business Service Management Seminar.
Business Service Management Seminar at IDEC (UPF Institute of Continuing Education),
Balmes 132, Room 209 Time: 9.15am to 1pm
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March 2006
The biggest qualitative leap in the evolution of service management. |
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May 2005
Business Service Management Seminar (BSM). |
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May 2005
Business Service Management Seminar (BSM).
Business Service Management Seminar at IDEC (UPF Institute of Continuing Education),
Balmes 132 - corner of Rosselló.
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December 2004
IDEC and attend HelpDesk. |
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December 2004
IDEC and attend HelpDesk.
IDEC has decided to introduce the attend Help Desk system for internal use for user support and the management of service requests related to its information systems.
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November 2004
attend and mobility. |
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November 2004
attend and mobility.
Testing laboratories have carried out the first tests of attend with Blackberry mobile devices. It is forecast that attend HelpDesk and attend CustomerService will be available during the first half of 2005 for certain attend solutions, especially for technical or specialist functions which require mobility for reporting tasks or for finalising services.
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November 2004
New Partner: Servitel Group. |
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November 2004
New Partner: Servitel Group.
The Servitel Group, specialists in fixed and mobile telephone networks, and systems integrators, have signed an agreement for the distribution of attend solutions. The Servitel Group first experienced attend technology as a client, and derived an in-depth understanding of and great satisfaction with attend Sales and attend Customer Service solutions.
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October 2004
Access to Modzilla. |
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October 2004
Access to Modzilla.
Infolan announces the availability of access to attend HelpDesk and attend CustomerService solutions using the Modzilla browser.
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September 2004
Port Aventura and attend. |
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September 2004
Port Aventura and attend.
Port Aventura introduces attend ticket/request management software.
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July 2004
attend in Catalan. |
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July 2004
attend in Catalan.
Following the announcement of the availability of the product in English, Infolan has announced availability in Catalan.
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April 2004
attend in English. |
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April 2004
attend in English.
attend HelpDesk and attend CustomerService also now available in English.
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June 2004
attend training course. |
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June 2004
attend training course.
First training course in Barcelona for attend solutions consultants.
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May 2004
Infolan signs agreements with its first distributors. |
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May 2004
Infolan signs agreements with its first distributors.
Infolan signs the first distribution contracts for attend solutions, and starts the process of commercialising attend solutions through partners. partners.
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March 2004
Diffusion of attend-solutions applications.
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March 2004
Diffusion of attend-solutions applications.
Infolan, as part of its campaign to extend the diffusion of attend-solutions applications has signed a publicity contract for the insertion of advertisements in the Vincles magazine of the Barcelona Chamber of Commerce.
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March 2004
Seminars on the new attend HelpDesk and attend CustomerService solution.
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March 2004
Seminars on the new attend HelpDesk and attend CustomerService solution.
Infolan, the creator of attend-solutions applications, has carried out the first seminars for the new multi-platform attend HelpDesk and attend CustomerService solution, 100% web and customer browser access.
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February 2004
Specialist seminars for attend HelpDesk- attend CustomerService. |
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February 2004
Specialist seminars for attend HelpDesk- attend CustomerService.
Specialist seminars for attend HelpDesk- attend CustomerService.See our events section.
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February 2004
The "attend early adopters" campaign begins with a commercially attractive range of products and support. |
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February 2004
The "attend early adopters" campaign begins with a commercially attractive range of products and support.
This campaign forms part of the launch process for attend HelpDesk - attend CustomerService, and allows the product to be bought for an exceptional market price. If you are interested please do not hesitate to contact us for details of this special offer.
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January 2004
Infolan announces the availability of the attend HelpDesk and attend CustomerService on IBM WebSphere Application Server and TomCat servers. |
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January 2004
Infolan announces the availability of the attend HelpDesk and attend CustomerService on IBM WebSphere Application Server and TomCat servers.
This solution can be used in different platforms of the operating system and databases. Users just need an MS Internet Explorer browser to use the application. The customer service system is available for first contacts and channelling of requests as well as technicians/specialists in resolution of incidents. There is also an online request function for customers who have Internet Explorer and Internet access.
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December 2003
Infolan signs a corporate agreement with the Sociedad General de Aguas de Barcelona for the extension of the attend HelpDesk system to 10 companies in the Agbar-Sorea group. |
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December 2003
Infolan signs a corporate agreement with the Sociedad General de Aguas de Barcelona for the extension of the attend HelpDesk system to 10 companies in the Agbar-Sorea group.
This extension was carried out by Sorea following over a year's experience with the attend HelpDesk system.
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October 2003
Infolan launches its new attend Sales software. |
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October 2003
Infolan launches its new attend Sales software.
Infolan announces the availability of the attend Sales program aimed at the automisation of sales force equipment. This solution forms part of the suite of attend Solutions products aimed at the professionalisation of customer service departments, whether in services, marketing or sales.
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October 2003
Infolan launches its new attend HelpDesk and attend CustomerService software on the J2EE platform. |
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October 2003
Infolan launches its new attend HelpDesk and attend CustomerService software on the J2EE platform.
Infolan announces the availability of the attend HelpDesk and attend CustomerService programs, aimed at automating customer service departments using the J2EE platform, allowing the attend system to be configured on 3 layers, certifying its solution on the markets best known data, application and http servers.
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February 2002
Infolan announces the launch of its new HelpDesk system.
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February 2002
Infolan announces the launch of its new HelpDesk system.
After more than 7 years experience installing customer service systems using different international products, Infolan has launched its own Help Desk for support centres for internal users and customer service centres. The Help Desk system, based entirely on the Lotus Domino system allows compete management of calls or incidents reported to call centres, registraion of user/customer data, establishing SLA control and element inventory management (computing, installations, etc)
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