Soluciones attend

			FAQs General
			FAQs about update of ATDSTD (attend Standard®) to ATDPRO (attend Professional®)
			FAQs about updating to attend Hosted Services®
			FAQs General


			¿En qué idiomas está disponible attend HelpDesk o attend CustomerService? attend HelpDesk y attend CustomerService están disponibles en Castellano, Catalán e Inglés, y el idioma se selecciona por usuario, y no para cada instalación, es decir, dos usuarios de un mismo sistema pueden compartir la aplicación cada uno en un idioma distinto.


			What languages are attend HelpDesk and attend Customer Service ® available in?


			What languages are attend HelpDesk and attend Customer Service ® available in? attend Help Desk ® and attend Customer Service ® are available in English, Spanish, French and Catalan. The language is selected by the user, and not for each installation. In other words, two users of the same system may share the same application, each using their own language.


			Who designs and sells attend® solutions?


			Who designs and sells attend® solutions? attend solutions are developed by INOFLAN, S.A. in Barcelona, and licences may be purchased from authorised partners.


			Do attend Standard® and attend Professional® solutions include the same inventory management?


			Do attend Standard® and attend Professional® solutions include the same inventory management? Yes. Both of these solutions allow the insertion of inventory data for those elements receiving the support or service, allowing the introduction of attributes according to the nature of each element.


			Is there a discount for multiple licences?


			Is there a discount for multiple licences? Yes. The attend® pricing policy allows for discounts on multiple licence purchases, thereby offering a better unit price as use is increase through higher numbers of users.


			Are there any operating systems, databases, application servers or any other third party software included in the licence price?


			Are there any operating systems, databases, application servers or any other third party software included in the licence price? No. Database systems and any other type of base software (operating system, web server) should be acquired separately.


			Is SLA control included?


			Is SLA control included? attend® offers the opportunity to create service commitment parameters, with response and solution times, both at customer service level and as time controls established with service providers.


			¿Se integra attend Sales con soluciones postventa tipo attend CustomerService? Sí, attend Sales, bajo plataforma Domino, permite trabajar de forma integrada con attend CustomerService.


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